Frequently Asked Questions
Everything you need to know about our luxury fashion collections.
What is the typical delivery timeframe for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 5-7 working days. International shipping varies by destination but generally takes 10-15 working days, excluding any customs clearance time.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.
What is your policy on returns and exchanges?
We accept returns for defective or incorrect items within 7 days of delivery. Please ensure the product remains unworn, with all original tags and packaging intact. Note that customized or stitched orders are not eligible for return.
Do you offer stitching services for unstitched collections?
Yes, we offer premium stitching services for our unstitched luxury collections. You can select your size or provide custom measurements on the product page; please allow an additional 15-20 days for processing stitched orders.
What payment methods are accepted?
We accept a variety of payment methods including Credit/Debit cards (Visa and Mastercard), Bank Transfers, and Cash on Delivery (COD) for domestic customers within Pakistan.
Are the colors of the products accurate on the website?
While we strive to display our colors as accurately as possible, slight variations may occur due to professional lighting during photography or your device's screen settings.